Our property managers are on call to assist with any questions or issues you may face throughout the duration of your tenancy.
We aim to respond to issues on the same day or within 24 hours of reporting and are proud to work with a host of reliable and trusted contractors to help resolve any issues faced.
Whilst issues can vary, we can ensure clear communication and information on timescales and expectations. Issues can be reported “here” or reported by phone to one of our property managers during working hours
Marble Property are accredited by safeagent, one of the UK’s leading accreditation schemes for lettings and management agents operating in the Private Rented Sector. This means we must meet the guidelines and service standards set thus ensuring a level of professionalism and service to our clients.
All tenancy deposit funds held are registered using the DPS Custodial Scheme (unless otherwise agreed with a Landlord/Tenant) which means your funds are held securely in an independent account controlled by the DPS. Upon any request for tenancy deposit funds to be returned, we shall meet all the guidelines the DPS require so can rest assured your funds are protected throughout the duration of your tenancy.
Landlord responsibilities in the rental sector are ever-changing and our duty as an agent is to ensure our landlord's obligations are always met. Tenants safety is a priority and you can be rest assured that obligatory responsibilities in relation to Energy, Gas Safety, Electrical & Fire Safety Standards will always be carried out when renting in a property managed by Marble Property.
The team prides themselves on the friendly and approachable customer service, a property search can be a challenging time, and you may have many questions, no question is too big or small and the team will always be here to help. Good communication with existing tenants throughout the duration of a tenancy has helped ensure a positive experience for all our clients and we are proud of the friendly service on offer here at Marble Property.